Sunstone Health & Wellness Guidelines and Terms & Conditions

Membership & Class Guidelines

Welcome to Sunstone Health & Wellness! We’re so glad you’re here and excited to support you on your wellness journey. These guidelines explain our classes, and memberships, so everyone has a safe, enjoyable, and positive experience. By joining us, you agree to these terms & conditions.

Our Community Code

We want everyone to feel safe, respected, and supported in our studio. 

While you’re with us, we ask that you:

Treat our equipment carefully and follow your instructors’ guidance.

Be considerate and respectful to other members and staff.

Keep the Studio a positive and safe space for everyone by placing your belongings in the allocated locker spaces.

We reserve the right to remove anyone who disrupts the class or environment. 

Refunds for unused classes are considered on a case-by-case basis.

The instructor has the right to refuse entry to any booked member who arrives to class more 5 minutes after the scheduled start time.

Your Health and Safety at Sunstone Health & Wellness guidelines and terms

Your wellbeing is our priority! Before joining a class:

• Remember that our trainers are highly skilled but not medical professionals. If you’re unsure about your ability to exercise safely, it’s best to check with your doctor first.
• Understand that exercise involves physical activity & some risk. Participation is at your own risk.
• Let us know about any injuries, medical conditions, pregnancy, or other health concerns.

Classes

Class Cancellation Policy:

You can cancel or reschedule via our online booking system up to 2 hours before a class without penalty. Class credits will remain for future use.

Cancelling within 2 hours or failing to attend incurs a cancellation fee

 Membership holders: $10 per no show or late cancellation (less than 2 hours prior to class commencement).

Class pass holders: Will pay for full class cost and forfeiture of the class credit.

Waitlists

Waitlists allow greater access to classes.

If you cannot attend, please remove yourself at least 4 hours prior to the class start time.

If moved from a waitlist to a class, the 2-hour cancellation policy still applies.

Tactile Cueing

Instructors may use physical adjustments to support safe practice. 

Tactile Cueing is only used as guidance for correct form. Please let instructors know if this makes you feel uncomfortable.

Schedule Changes

We at Sunstone may modify class schedules, hours, fees, or instructors at any time at our discretion with a two (2) week notice period.

Private Sessions not doing private sessions will need approval – check email address.

A 24-hour notice period applies for private sessions. Failure to provide notice will result in forfeiture of the session.

Rescheduling can be done online or by emailing hello@sunstonehealth.com.au at least 24 hours prior.

Booking & Cancellations

You can cancel or reschedule a class online up to 2 hours before it starts — your class credit will stay safe for another time!

Cancelling within 2 hours or missing a class will incur a fee:

Membership holders will be charged a $10 fee and also loss of credit.

Casual/class pack holders: full class cost plus a $10 fee will apply and as well of loss of credit.

Payments & Memberships

Payment is required to confirm your classes or sessions. Some class packs may have an expiry date, which we’ll let you know about when you purchase.

Credit card payments may have a small surcharge (1.75% + 30c for standard cards, 2.9% + 30c for AMEX).

Prices include GST.

Membership holders can pause their membership for a minimum of 7 days, up to 3 times per year — just email us 7 days in advance! Email hello@sunstonehealth.com.au

Looking After Yourself & Your Belongings

• Exercise carries some risk, so please listen to your body and don’t push past your limits.
• We recommend bringing only what you need and leaving valuables at home. There are lockers in studio for you to place your shoes and belongings, so they don’t become a trip hazard for yourself and others during your session.
• You’re responsible for any damage caused to the Studio by accident or negligence.
• Any items left behind will be kept for up to 4 weeks before being donated to our charity of choice

Our Rights & Responsibilities

• Sunstone may refuse entry if payments are overdue, policies are not followed, or behaviour risks the safety of others.
• We may update these terms, with at least 30 days’ notice for general changes and 60 days for fees or payments.
• If something unexpected happens beyond our control, we’ll do our best to manage it but can’t be held responsible.